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EBA Management Development Centre

Development Programme on Business English for Pre-Intermediate

STATUS: NEW SEASON STARTS ON 31 OCTOBER

DURATION: OCTOBER 31TH – DECEMBER 7TH
TIME: ON TUESDAYS AND THURSDAYS FROM 18:30 TO 20:00
VENUE: EBA KYIV OFFICE, 1A ANDRIYIVSKIY UZVIZ
PARTICIPATION FEE: 3500 UAH FOR EBA MEMBERS
EARLY BIRD REGISTRATION: 3000 UAH TILL october 02 FOR EBA MEMBERS
REQUIRED ENGLISH SKILLS LEVEL: PRE-INTERMEDIATE

about the programme

The programme is aimed at people with Pre-Intermediate level of English to help them acquire special communication skills, so that they feel more comfortable in everyday business situations, such as negotiations, meetings, telephoning, writing letters and e-mails, presenting themselves, their companies, product/service to their business partners, clients or colleagues abroad.

It’s an intensive course of twelve 90-minute classes covering 8 topics with many useful practical situations where students will have a lot of business like role plays.

Having successfully finished the Programme, you will receive certificate of completion.

TARGET AUDIENCE

Those who wants to improve his/her English skills for solving business-tasks and get additional practice (the required level of English is pre-intermediate)

SYLLABUS

MODULE 1. SOCIALIZING –  October 31st

  • Making contact
  • Getting acquainted
  • Welcoming visitors
  • Entertaining a visitor
  • Eating Out
  • Networking at a trade fair

MODULE 2. PRESENTATIONS

Part 1 – November 2nd

  • Preparation to the presentation
  • Subject introduction
  • Presentation equipment
  • Useful phrases

Part 2 – November 7th

  • Delivering presentation
  • Self-presentation, presentation of the company, service/product
  • Practicing presentation delivery

MODULE 3. ENGLISH FOR MEETING

Part 1 – November 9th

  • Types of Meetings
  • 7 Steps to Run the Most Effective Meetings
  • Preparing for a Meeting
  • Starting a meeting
  • Following the Agenda

Part 2 – November 14th

  • Interrupting and dealing with interruptions
  • Closing a Meeting
  • Clarification
  • Reaching agreement or refusal
  • Diplomatic language

MODULE 4. ENGLISH FOR NEGOTIATING

Part 1 – November 16th

  • Types of negotiation
  • Preparation
  • Setting objectives
  • The language of Negotiation

Part 2 – November 21st

  • Proposals
  • A new offer
  • Dealing with deadlock
  • Agreement

MODULE 5. BUSINESS CORRESPONDENCE – November 23Rd

  • English for emails
  • Formal and informal letters

MODULE 6. TELEPHONING – November 28th

  • Answering the phone
  • Introducing yourself
  • Delivering your message
  • Making arrangements
  • Dealing with complaints

MODULE 7. BASIC PRINCIPLES OF CUSTOMER CARE SERVICE - November 30th

  • Face to face meetings
  • Telephone calls/call centers
  • Written communication
  • Skills and qualities for a good customer care
  • The first impression

MODULE 8. DEALING WITH PROBLEMS AND COMPLAINTS - December 5th

  • Complaint strategies and policies
  • Explaining the company policy
  • Softening bad news and apologizing
  • Problem solving steps

MODULE 9. REVIEW – December 7th

  • Consolidation and revision workshop

Trainer

 SHOULD YOU BE INTERESTED IN PARTICIPATION, 
PLEASE, FILL in THE APPLICATION FORM IN ENGLISH OR UKRAINIAN.

TO SPECIFY OBLIGATORY CONDITIONS AND REQUIREMENTS CONCERNING PARTICIPATION
CONTACT US: 
This email address is being protected from spambots. You need JavaScript enabled to view it. OR +38 (044) 496 06 01.

Partner

EBA Official Partners